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Costumer Satisfaction Survey

Please let us know how we may serve you better.

Below is our customer satisfaction survey. Please help us to serve you and others better by answering the questionnaire below. By participating you will be automatically entered in our drawing to

(If you are in a hurry, just fill out the required fields and submit the form. We'll get the details from you later over the phone.)

Note: Required fields are highlighted in red.

Personal Information

First Name:
Last Name:
Company:
Email Address:
Telephone:
Fax:

Service Details

Date of Service:
Technician:
Why did you contact our service department?
Were we able to fix the problem?
1. Yes
2. No

Call-Taker & Office Personnel

How would you rate the overall professionalism of our office personnel?
1. Poor
2. Fair
3. Good
4. Great
How would you rate them for courtesy?
1. Poor
2. Fair
3. Good
4. Great
How helpful did you find our office staff?
1. Poor
2. Fair
3. Good
4. Great
Did the call-taker bring to your attention the opportunity to save up to 15% on your recent and future services, and no-overtime fees?
1. Yes
2. No
Do you have any additional comments about how our office staff can improve?

Service/Tune-Up Technician

How would you rate the overall professionalism of our technician?
1. Poor
2. Fair
3. Good
4. Great
How would you rate the level of courtesy shown by our technician?
1. Poor
2. Fair
3. Good
4. Great
How would you rate his/her appearance? (Cleanliness of service vehicle, clean uniform, hygiene, etc.)
1. Poor
2. Fair
3. Good
4. Great
How would you rate the cleanliness of the work area after our technician was finished?
1. Poor
2. Fair
3. Good
4. Great
Did our technician wear shoe-coverings to protect your carpet and floor?
1. Yes
2. No
Did our technician use floor coverings/carpet protector to set his tools on?
1. Yes
2. No
Did the technician explain how you could have saved up to 15% on this and future service, and never an no-overtime charge?
1. Yes
2. No
Do you have any comments or remarks regarding our technician or the service you received?

Overall Satisfaction

What would you say is your overall satisfaction with our company?
1. Very Dissatisfied
2. Dissatisfied
3. Satisfied
4. Very Satisfied
Would you recommend our company and services to other people?
1. No, I would not.
2. Yes, I would.
Why?
We want to provide the absolute best service possible! Is there anything we can do to improve?
How did you hear about us?
Other (If not in list)

Comfort-Care™ Universal Savings Discount

Are you interested in having one of our friendly customer support staff contact you about the available discount, and the no overtime-charges? The discounts can still be applied!
1. Yes, please. Woo-hoo!
2. No, thank you.
3. Already got it! Thanks!!!

Almost finished! If you'd like, you may scroll up to double check your information.

When you are all finished click the submit button.

Privacy Notice

Vaughn Mechanical highly respects the privacy of our clients and web visitors.

Your information will never be sold to a third party or released.

Please read our privacy policy for more information.

$50 Visa Gift Card Eligibility

For your entry to be valid, you must fit at least one of the following criteria:

Current customer who has received repair or service work within the last 90 days.
Current customer who has received Precision Tune-Up & Maintenance service in the last 90 days.
Current customer who has received installation service within the last 90 days.

What our customers are saying:

I want you to know that I am very happy with the quality of work performed and the excellent service I received. Your installers worked through trying conditions in and out of the recent storm, going out of their way to make sure we would have energy and heat when it was needed most. The heat pump, generator, and other systems have been functioning flawlessly. We have had several additional power outages since the installation and the generator fires up and transfers power each time. The home is now quiet and comfortable.

I will certainly recommend your company to others, and in fact I already have.

I also appreciate the clear contract, specifying all that was to be done and providing a convenient checklist to assure all the details were complete.

The L&I inspector looked under the home and commented that this was a very professional installation. From my observation I would have to agree.

I will certainly recommend your company to others, and in fact I already have. Friends see the installation and comment on how good it looks!

- Don T. - Hoquiam, WA